I have had nothing but problem with the financial aid department since I have started at University of Phoenix! I started in July, was assured that my financial aid was processing as normal.
Come time for my to receive a financial aid disbursement in August, I was told that I needed to fix and issue. I had to call them in order for them to inform me about this issue a month after I started. I sent in document after document and they continued to make excuses. I even had an employee laugh in my face due to me stating my frustration with their terrible service.
Finally after 2 months of attending and me resolving my own issue without their help, I received my disbursement. Now, it has been almost a week since the funds posted, and they are still holding my funds. It is as if they noted on my account to hold the funds as long as possible. This is an outrage!
I have educational expenses outside of University of Phoenix.
I think that it is a shame that the department has such lack of respect for the students. I will be contacting a higher authority!!!
Product or Service Mentioned: University Of Phoenix Financial Aid Service.