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I have had nothing but problem with the financial aid department since I have started at University of Phoenix! I started in July, was assured that my financial aid was processing as normal.

Come time for my to receive a financial aid disbursement in August, I was told that I needed to fix and issue. I had to call them in order for them to inform me about this issue a month after I started. I sent in document after document and they continued to make excuses. I even had an employee laugh in my face due to me stating my frustration with their terrible service.

Finally after 2 months of attending and me resolving my own issue without their help, I received my disbursement. Now, it has been almost a week since the funds posted, and they are still holding my funds. It is as if they noted on my account to hold the funds as long as possible. This is an outrage!

I have educational expenses outside of University of Phoenix.

I think that it is a shame that the department has such lack of respect for the students. I will be contacting a higher authority!!!

Product or Service Mentioned: University Of Phoenix Financial Aid Service.

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Anonymous
#1603141

I am having the same issue for the 3rd year in a row. I am a 4.0 GPA student so this is not an academic probation issue.

It is a heartless school trying to improve their bottom line during the reaccreditation process issue! I have read countless posts from other students in our forum and heard from others that are facing eviction, have no food and are losing utilities that they are hearing the same "Our research team is looking into it" excuses. Today almost 7,400 went missing from my account with no debit memo. The manager showed a screenshot with debit memos totaling half that amount and claimed they were sent out but her staff and my account disagree!

One said the $7,400 was wrongfully mailed. The next said neither was mailed but if the higher check was written it would take up to 15 days to cancel it a reissue a correct one plus mailing time =eviction for me! Rise like a Phoenix?

Heck no! You are more like a clay pigeon at a skeet shoot with a driveby education!

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