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Univ. of Phoenix, lied about grant approval
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Nov 30, 2008 University Of Phoenix complaint by JennW |
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Be wary of promise of grant approval and having to wait for the official forms to come back. I was told by a very sympathetic counselor I was approved for a grant and I would see the final approval form a few days after I started class. He said I needed to start class soon becasue it would be a few months before that class was available again. I could not imagine him lying since I repeatedly told him I could not afford class without the grant. I had no problems with the instructors and got good grades.
HOWEVER, I was in my second class before I was told my grant was denied. I had requested the information before, and was promised it was all okay the paperwork would be in soon. I had to call and email them several times a day for over a week to get real information on the grant. Only after speaking to a supervisor was I told that my grant had never been approved and they knew about it be fore I took my first class. They wanted a few thousand dollars right then. Thank goodness I had saved all my emails where the counselor had told me my grant was approved.
After they reviewed the counselors' emails I was told I would not have to pay them and I could drop out. However, it has been 2 years and they still call me every few months to ask me to re-enroll.
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University Of Phoenix Complaints
1. Written by SALLY, on 01-12-2008 12:05
Change your phone number. DUH!
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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